Refunds and withdrawals

To withdraw from your course and/or seek a refund, you must complete the appropriate application form and post or return it to us before classes commence or within 7 days of your last participation in training.

Always discuss your situation with your teacher or a counsellor before deciding to withdraw or discontinue your studies. We may be able to make alternative arrangements to help you continue your studies.

Government subsidised non VET Student Loans courses

If you are withdrawing from a government subsidised:

  • Certificate I, Certificate II or Certificate III
  • Certificate IV (except Aged Care, IT Networking or Disability)

you will be asked if you are 'deferring' or 'discontinuing' your studies.

Deferring your studies means that you formally apply to delay or suspend your studies for up to 12 months from the request receipt date. You will not be eligible for any refund of fees during this time as we are holding a place for you. If you do not return to study within this 12 month period, your student record will be updated to show you as 'withdrawn and discontinuing' your study.

Discontinuing your studies means that you end your studies in your current enrolment completely. This can be because you choose to do so, or because you have taken longer than 12 months to return to your course after deferring your studies. If you are discontinuing your studies you may be eligible for a full or partial refund of your Student Fee.

A full refund of any Student Fee or Concession Fee paid may be given if:

  • you enrol in a course that is then cancelled by the location or TAFE NSW.
  • you formally advise the location you are stuyding at that you are withdrawing and discontinuing by the withdrawal no penalty date, which is one (1) working day prior to the commencement of classes or participation in training.

A partial refund of your Student or Concession Fee may be given if:

  • you have overpaid the Student Fee or Concession Fee
  • you have paid the full Student Fee but now receive Newstart or Austudy and so are eligible for a concession. This benefit must commence within two weeks of the date of enrolment or the date of first attendance at class or participation in training
  • you withdraw and discontinue your studies and there are identified Units of Competency you have paid for but for which there has not been any delivery, attendance or participation
  • you have been granted Credit Transfer or Recognition of Prior Learning for one or more Units of Competency for which you have already paid
  • you paid the full Smart & Skilled Student Fee and subsequently provide evidence that you were an apprentice or trainee at the time you enrolled and are eligible for the apprenticeship or traineeship level fee
  • you are a member of the Defence Reserves. The Withdrawal/Refund process is outlined in the Student Reservist Support Policy - TAFE NSW.

See the Withdrawal/Refund Application Form

Government subsidised VET Student Loan courses

If you are withdrawing from a Unit of Study in a government subsidised:

  • Diploma, Advanced Diploma, Graduate Diploma or Graduate Certificate
  • Certificate IV in Aged Care, IT Networking or Disability

you may be entitled to a refund of any up-front payment you've made, or a re-credit of your VET Student Loan, if you withdraw on or before the census date for that unit.

You cannot defer your studies in a VET Student Loan course. If you withdraw from your course you will automatically be regarded as discontinuing.

See the VET Student Loan Withdrawal Form

Non government subsidised courses

If you are enrolled in a commercial NSI Plus course:

  • a full refund will be given if you advise us in writing of your cancellation more than 7 days prior to course commencement. See the Withdrawal/Refund Application Form.
  • no refunds are given for cancellations advised less than 7 days before the course commencement or if you withdraw after training has started
  • if a course is cancelled you are entitled to a full refund.

If you are withdrawing from a higher education subject you may be eligible for a refund, or a re-credit of your FEE-HELP loan balance, if you withdraw on or before the census date for that subject. Please refer to the Higher Education Withdrawal Form.

You cannot defer your studies in a NSI Plus fee-for-service or higher education course. If you withdraw from your course you will automatically be regarded as discontinuing.

Extenuating circumstances

We understand that life can change unexpectedly and some students may experience extenuating circumstances, such as a medical emergency, which may override the guidelines above. You can submit a request for special consideration in writing to your nearest Customer InfoPoint. TAFE NSW will consider each request on an individual basis.

Further information

TAFE NSW, Northern Sydney Refunds and Withdrawals Policy 2017 (PDF, 200 KB)