Contact us

There are a number of ways you can contact us. We are happy to help you with information about courses or where to study, and we also value your feedback. Click on the link that relates to your enquiry.

Course enquiries

Employer enquiries

International enquiries

Feedback

Complaints

Course enquiries

If you would like help with finding a course, applying and enrolling or paying your fees please contact us. 

Phone: 131 674
Enquire now

Employer enquiries

The Northern Sydney Institute offers employers a range of services to assist businesses to grow such as:

  • customised training options
  • funding opportunities
  • apprentice or trainee options
  • advertise a position vacant thorough the employer JobBoard.

Phone: 131 674
Email: NSI.BusinessServices@tafensw.edu.au

International enquiries

If you are an international student, international agent or would like to arrange a study tour please contact us on:

Phone: (02) 9448 4499
Email: issnsit@tafensw.edu.au

Feedback

The Northern Sydney Institute is committed to providing high standards of customer service and creating amazing experiences for our customers. We value your feedback to ensure we are continually delighting our customers. We would love to hear your comments and suggestions on how we can provide you with a better service as well as positive feedback on what we are doing right.

Phone: 131 674
Email: nsi.grow@tafensw.edu.au

Complaints

If you are not happy with any aspect of your course or the other services we provide, please let us know. For most complaints the best place to start is with your teacher, the head teacher or campus manager. Your course coordinator, an NSI counsellor, careers advisor or our Student Services office staff can also assist you.

If your issue can’t be resolved through these channels you can make a formal complaint in writing, or verbally and we can record the details for you. Making a complaint at TAFE outlines the process that we follow to ensure complaints are dealt with appropriately.

You can make a complaint:

  • in person at Student Services on any NSI campus
  • by calling the Manager Corporate Relations on (02) 9942 0502
  • in writing by email to nsi.complaints@tafensw.edu.au
  • or by post to -
    Manager Corporate Relations
    213 Pacific Highway
    St Leonards NSW 2065

A complaints form is available from Student Services or you can download the
complaints form.

Once we receive your formal complaint we will investigate it and respond to you. If you would like us to follow up the complaint and the resolution with you we will need your name and contact details. All complaints are handled confidentially.

We are committed to resolving your complaint as fairly and as quickly as possible.

For information about TAFE NSW policies including consumer protection, fees and student records see the Department of Education and Communities TAFE Policies and Procedures.